Thank you for shopping with us at Sauna Supply. Below you will find our detailed shipping and return policy.

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1. Shipping

• Orders will be shipped with an estimated arrival between 2-7 business days from the time payment is received.

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2. Returns

• Returns are accepted only for items that arrive defective or damaged.

• To start a return, email saunasupplysales@gmail.com within 5 calendar days of delivery.

• We accept returns within 5 days after you receive the products

• All returns are subject to a 35% restocking fee.

• Customers are responsible for all shipping costs associated with returns.

• ​Returned items must be unused, unassembled, and in their original condition and packaging.

• Exchanges are not accepted

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Please inspect your sauna as soon as it arrives. Report any damage to saunasupplysales@gmail.com as soon as possible so we can assist.

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If you have any questions please contact us at the information below.​​​